staff survey

Dr. Dirk Kratz, Leader of “Therapieverbund Ludwigsmühle” (Germany), provides a summary of the staff questionnaire evaluation so far in the project’s final LTTA. The questionnaire was developed in working groups and delivered in each country by Handle it! participants. This enabled us to learn more about employee inquiries and perspectives on NPS issues. The questionnaire provides insight into NPS best practices, existing staff knowledge, and how NPS work could be improved further.

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